The company has an active social media presence, with accounts on Facebook, Twitter, and LinkedIn. I will fight for every penny I have paid you and then some, no matter what it costs me, I am very very very upset!!!!!!!!!!!!!!!!!!!!!!! Company responded great to pandemic. Love your job. ?? The processing fees are ridiculous and the machine lease is robbery! I had no response from them even though I know the letters were received. That is bad taste on his part and does not address the problem of hidden fees. It receives a B rating from the BBB and scores 3.35 out of 5 stars based on 284 customer reviews. I do the office work for a sole proprietor painting and restoration contractor. Hey Tom, I know you love Dharma so much, just so you know, they’re an ISO of FirstData…. First Data is a awful company. You’ll also find a further 595 complaints on Ripoff Report under the First Data brand name. They received the equipment in excellent condition, (photographed everything) and i am still getting bills 5 months later as if i still had the equipment. First Data made the cut! 5 822. That all changed in July 2019 when Fiserv completed a $22 billion acquisition of First Data, the largest merchant account provider in the United States and one of the world’s largest such providers. I called and emailed when the paperwork was incomplete; not giving me credit for all the equipment i needed to send back, etc. The POS unit arrived yesterday and will be ‘online’ this week. In my opinion first data is on the way out in light of the easy access to get funds thru smart phones that they have a contract that is non cancelable. They remained professional all while making sure the work culture wasn't miserable. This company has a very poor customer service & it is like a big fraud. You’ll never have to worry that your business’s needs will grow beyond what the company has to offer. Manager and supervisors always worked with me . Not paid enough for a company who makes billions. No response whatsoever. Stocks, Productive place to work. This is a review on my absolutely ridiculous experience with First Data… All of the seemingly “cooperative” departments are not in alignment with one another what-so-ever. Filter 4 vetted First Data - ICICI Merchant Services reviews and ratings. So I sent in another cancellation letter after speaking to a representative (this is the only way to cancel) and they deducted another $75 bucks as a cancellation fee. If this is just about an early termination fee, you can probably find a new processor willing to pay it off for you. I then decide to call the 800 number on the login page, for global gateway assistance and the guy tells me to wait till morning, just because it can take up to 24 hrs. I think this must be some kind of scam they are running to rake in a couple extra million a year. We love PaymentCloud's predictable pricing and excellent service. I am writing this while being placed on hold by Emma, a customer service representative for First Data. And who are these people?The collection department is impossible to reach. This company has been terrible to do business with, nothing but headaches from the start. What is the life of the contract when it’s been protested as invalid but the company hasn’t responded? 1. Ive worked in a lot of call centers and first data was my best experience. Do you know of a company who pays off contracts? Scary! Find someone else, Organization Name: EXTREME DIGITAL GRAPHICS, Stay Away!! Has anyone had any luck getting out of the contract? By the way Jackie is no longer with First Data. Here, you’ll find links to Clover support resources, FAQs, a video library, and other helpful information. At first they told me it was because of my AVS filters not being set up correctly so I had a representative guide me through it. I signed a month to month agreement and no closing fees were to be charged. Brex Card has $0 in annual fees. they will reap you up to the bone. We weren’t have with what they supplied so we cancelled within 48 hours and returned the terminal. Finally, I got annoyed and asked for another solution. A First data sales rep said they evaluate after 6 months to make sure I’m on the best plan. I was told the device I received would be wi fi compatible and it is not. It’s going to take a while. Business did not. It is so unfair. They are horrible! Not one notification of this. With this many complaints, I’m not sure why they are in business. The boss was on the phone with her and she sent him a link. Rubbish GIANT of a firm with no customer service. I am a small business and I signed up with them to do my processing with them all knowing I am selling the business and they gave me. I agree I was told so many lies Their fees are crazy even though their percentage rates are low. No first data! Now, we’re pretty sure that big-name clients such as Microsoft never have these kinds of problems. If you can’t get a paper copy to sign, get up and walk out. Bank of America came to my office and offer me a credit card Machine. When you call there receptionists pass you around give you crap answers say they will look into it and never a call back but they keep pulling there monthly fee out and they closed my account. A corporate claim of a debt of $64 from five years ago(which the company now agree was paid in full at the time the claim was made) was transferred from a company at which I served as director (and therefore had to list my personal address) to my personal account. If you go and do the math well then you will see Square is a better deal. I didn’t get any extra compensation for taking on more responsibilities. They say they don’t require a contract but it sounds like they could raise fees. Have been having to fill in manual vouchers for missing payments for months to reclaim the money risking very unhappy customers as it could be over a month from the original transaction that the payment leaves their account. They said no. Save. My boss was always too busy, but others were very helpful. The mini is chip ready. Our small business was supposed to save money with lower fees; however, First Data ended up costing us 7% of our sales each month in fees we had no idea how to track through their statements. 4 952. However, it’s unlikely that you’ll get this from First Data unless your business is very large and you have some serious negotiating leverage. Original review: Dec. 10, 2020 First Data is a nightmare. American corporate greed at it lowest base. Now they are charging me $500 to cancel service. They truly don’t care about customers. I would like to know how you can justify a 4 star rating. My accountant, financial advisor and colleagues have all heard this now and will be passing along to people who are looking for card processing services, not to go through FDGL.Stay away from this company. Unless a feature is specifically advertised as being free, it’s probably safe to assume that you will have to pay extra if you want to include it with your First Data/Fiserv account. I understand now that they do 3 year terms to match the BOA 3 year term. 10/10 I have never used First Data and I want them deactivated from my checking account. Always have teamwork and proactive corporate sponsored classes, to keep you current with technology changes. “Switching to First Data was seamless for me and the best move for my business. They will take your money and cancel your account. Of course I wasn’t going to reopen an account just for them. At one point when they had a major problem with there terminal I have spent over £20 on telephone bill just waiting for someone to pickup the phone. Thanks. Eventually I found another job, and decided to leave first data, and they refused to pay me my commission. By the time your contract is done you are at 4%, the cost of getting out of the contract is even more. What a nightmare that would be during reconciliation. can you get a hold of him and e-mail me back at the above address. Get this the bank (PNC not much better than FD) said they would only refund the last quarter. How do you deal with that? Wish those young men in suits never sold me on this low-interest processing company.Something they are doing must be illegal?? I’ll never sign a First Data contract again! 2,609 First Data reviews. Stay away from this company First Data… Sales people will do a good job selling the product but that is pretty much all they do.. Everything they promise will not be delivered.. Promised follow-up actions fail to happen, forcing merchants to spend hours on hold and repeatedly contacting the company to report a problem that often never gets fixed. Thanks for reading and thanks for the question! Lendio is a free-to-use marketplace that allows you to compare lenders side-by-side. Don’t use First Data Processing, they are criminal with fees and business practices. This company should be avoided at all cost! PRETTY SAD. Read reviews. They sent me another bill and a letter to send the machine back even though I have the tracking number and a receipt from ups with the persons name who signed for machine. Signed up through PNC Merchant Services under the guise of no monthly minimums or monthly fees. Our unbiased reviews and content are supported in part by affiliate partnerships, and we adhere to strict guidelines to preserve editorial integrity. Their customer service call center is horrible and you can never speak to someone to resolve your issue. THEY CLOSE ACCOUNTS DOWN FOR STUPID REASONS! First Data is the only company that would not give understanding to what is going on over the ENTIRE world right now. We switched to them in 2013 only to find out recently that they never closed an account we had with them since 2002 (so they have been charging us for 2 accounts!). The service representative Debbie and her manager told me that they will not refund for the account like ours. I was able to advance my skills by collaborating with my colleagues. I asked what “on the back end” meant. Instead, you’ll have to look at First Data’s profile for some insights. First Data Rating. Unfortunately, my loss was less than $100, as I am betting most other losses are. My rep told me to call Customer Service for any further needs.Customer Service cannot assist with Global Gateway issues, and if you call the number my rep provided, they do not talk to members of the public, only sales reps. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. Okay. They are nothing but SCAM ARTISTS. Here’s what First Data/Fiserv provides: First Data marketing example for Clover products. I needed a courier label and they told me that it was at my cost and here is the address to send it. She is efficient and helpful even if she can’t or won’t reduce fees. Explore 16 verified user reviews from people in industries like yours and narrow down your options to make a confident choice for your needs. I am also going to complain to them and might just back out of the refinancing because they are not on the up and up on their fees either, They said it would cost only $2600.00 to refinance and now it is over $3500.00 what is it with these people.My hands are tied and refuse to pay this rip off of a company another penny of my hard earned money.Do not!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! “I don’t care if you’re a veteran, those are our cancellation policies and if you don’t like what you hear, you shouldn’t have signed up for our service” Even before the acquisition, more than 6 million merchants relied upon First Data credit card processing services worldwide, giving the company the most extensive client base of any processor in the industry. Based on 3,427 reviews. The downside is that they will usually ask you to agree to an early termination fee in the new contract. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! First Data will take the equipment back but we’ll still owe the money for it. However, you should still be able to use them if you switch to a different First Data reseller. Want to know more about working here? Square credit device charges you a fee on each transaction with no monthly fee, First Data is charging you both on each transaction & on each transaction. Contracts for merchant services and terminal lease different lengths so tied in for FOUR years but was told it was an 18 month contract or else I would not have signed. We have been with them 5 years, but that is 5 years too long. I’m sorry to hear that you’re stuck in the middle of this. I closed down my business due to covid. Its all within the contractual allowances you signed they said. Overall Review: Top 10 Credit Card Processor . Try These 8 Small Business Credit Card Payment Processing Companies In 2021, Need A Retail POS System For Your Small Business? I am from Toronto, Canada. Hours on the phone with tech support and it was done…or so I thought.Today, we could not process nearly $3,000 in receipts. Overall. First Data’s standard merchant account contracts include an initial contract term of four years, with an automatic renewal clause for successive one-year periods thereafter. I am a one person glass artist who may or may not make money each month, especially since I am disabled. I do not understand that when someone uses a Debit card with the chip, they(FIRST DATA) are automatically processing it as credit, giving me no option to let the customer input pin number. They said it would take 10 minutes to speak to a rep. 1.5 hours later…. During mergers & changes, some things sometimes happen very quickly, and we must embrace them and roll with them the best we can manage. . Customer Service. Please don’t use this company ! If i could give this scam company zero stars, I would.. We attribute the decrease in the number of complaints primarily to the Fiserv/First Data merger and the resultant confusion among merchants about which company to file their complaint against. Are you kidding me?!?!?! When we signed up, we asked that the price of the terminal be debited from our bank account in 3 equal monthly payments. All have their pros and cons so be careful and good luck. First Data Merchant Services is not currently accredited with the Better Business Bureau. bad company. You may also have an annual fee to cover upgrades, etc. 2%!!!! When I contact a company to get a quote, they always asked me to submit copies of last 3 months’ statement then they can show me how much I can save for service fees from them. The entry says “GoDaddy”. How big is First Data? It is also difficult in some cases to assign blame to First Data based on brief comments without greater context. I can have documentation sent to you once it is done expressly showing that you do not have an early termination fee. Set up was easy. The office assistant also left early and their boss was on vacation. I received a fraudulent 1099-K for 2016. I was told…… Problem started with WEB.COM…. My company has been stayed with First Data via Bank Of America merchant service. My emails were not getting returned like they usually did and the Denver Office was not answering phones. If so, it sounds like you may have been signed up for Go Daddy Payment Solutions, which is powered by First Data. Have you considered this as an option to get your money back. Obviously, this takes time from your already packed day, but unless we speak up vigorously, this company will keep doing business as usual. Really, is this the way to try and get business. I had been with First Data for over 20 years but somehow my number wasn’t on file? Best wishes! They have crazy undisclosed fees and once they get access to your account you can kiss your money goodbye. Well the rep came in very nice guy, went over all the legal stuff & contract stuff. stay away from this company, will make up charges as they go, worst company I have ever used, wish I read these review before/. Love your job. Where did you send your product back to. Now they tell me i cannot have my eftpos in time for takeover of my hotel and it cant open costing me $15,000 loss. Stay away. As I read other comments regarding First Data Global Leasing is has become blatantly apparent that this company prefers to be less than open about their initial leasing agreements and that they operate in a manner that prevents those scammed by their current method of business from seeking correction or preventative action. If you are a small business owner looking to take advantage of the company’s powerful products and services – but without the long-term contract and excessive fees — then you should take a look at Dharma Merchant Services. Fortunately, it’s not too difficult to have this clause waived. 0 % Rates and Fees. Totally unreliable in follow up actions. So, most likely if I use Clove, FD is credit card processor. First Data is crap… I’m HERE TO GIVE YOU ALL SOME DECENT ADVICE! So I watched my statements closely and sure enough after the second month on the new terminal there was a withdraw for the old one they had received back from me 55 days earlier. The missing information was from my reps office, and not myself. These guys keep calling me over and over again, although I’ve made it clear that I am not interested in their service and will never be interested in their service, When the girl in the office tells them I’m not here they slam the phone down on her as they do on me when I tell them the same thing. It took three people, the patience of Job and tenacity to get it solved. This is just my perspective based on the many merchants who I have spoken with. Dharma offers really solid contracts and quality customer support. Ignite needs to waive their fee for June since we have not had service since May 11th 2016. Write a review. Especially against big processors like First Data. When I called First data to try cancel they were not receptive to that idea even though BOA had set up the account and no one could explain why First Data was 4 years and BOA was 3? Hoping you go out of business and have a wonderful day. Received a refund only to have it all billed back again. First Data’s fees and rate is so high. This is because they don’t want to pay off your fee and they have you cancel service immediately after. 3 930. We sent them all the information they required including all the legal contracts of the sale proving that this was a fraudulent case and we also filed a police report for fraud against the purchaser. I cannot express enough my regret for ever signing up. 327. In Christmas I had lots of customers & I made big sales but just in 3 days they closed my account only because I sold more than their limit which I never could fix it anymore. Our local credit union arranged to have a First Data representative contact my office to discuss service and pricing. Don’t be fooled! Hello, I am a office manager of veterinary hospital. See user ratings and reviews now! Be sure to keep a written copy of your waiver in case you later decide to close your account. Your email address will not be published. First data has destroyed my company in a very short time. Where do I go to complain against them? If you use the Payeezy Gateway, you can expect to pay around $25 per month for it on top of your monthly account fee. For large transactions, PIN debit adds security and savings on unregulated debit. I am currently making $0 and will continue to go down that path for a while. The company will even go as far as to try to hide the turnover rate. They are a complete joke, not only do they cut your legs off for no reason, they then kick you in the teeth when you really need the help! BUT…why can’t I do refunds?….what is a manual refund. I am trying to cancel my account and she is saying I owe a penalty. I bought out my contract with them because they made me so furious. I never will recommend anyone to sign up for Firstdata. When I called to verify the Address and Credit card even further (which I was told I didn’t have to do because the filters would take care of everything) the associate told me she couldn’t verify the address and nothing pops up. Fees are bad, customer service is not present. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I wonder if it has to do with my broadband connection where EMV takes up more bandwidth to process. This is a 48 month lease. If you ahve lot’s of extra time to deal with them and check and double check everything along the way then this is the company for you. They treat customers horrible. Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. Every bill has added fees. If you live by a moral compass, and dont believe in contracts that keep raising month after month, this is not the job for you. I was also charged a $25 monthly service fee even though in every emailed communication from them it states no monthly fees and in a couple of emails from me to them, I confirm that there will be no monthly fees. But NOOOOOOO. Watch out !!!!!!!!! They are working on making it faster but this may also negate the security according to this article. You now have my email address. But I am currently going through bankruptcy right now anyway. I am dealing with Cornerstone Credit out of Anchorage Alaska who WILL NOT ACCEPT CASH, CHECK, CREDIT CARD, OR MONEY ORDER. Scott answered and was annoyed with me, for calling, because he was at home. I could hardly understand the reps on the phone. First Data was first mentioned on PissedConsumer on May 04, 2011 and since then this brand received 353 reviews. I asked politely to refund my money and they politely refused saying it was within their legal allowances. Lots of talk and they take no ownership of their errors. What did I really get into? We’d like to see more transparency on the fees that are the same for everyone. They do not any compassion for small businesses. Organization Name: Affordable Vanpool, LLC. First Data reviews from merchants also point out issues with funding holds, poor customer service, and exorbitant fees. I think it is about time this company was stopped from doing this. Been 3 weeks waiting for an urgent call back, I have been calling every 3 or so days to remind them that I exist but still no response, as well as charging me for additional units that I do not have.I would not recommend this organisation. No, I keep telling her; no, listen to what I am saying, I keep telling her. Ask a Question. We told the person on the phone no. He said that we could do that on his iPad. It is updated on the back end. At this point, the same day she signed the contract, he answered all my questions almost instantly. My processing is now PayLo which is through SignaPay. Last month (0) Last 3 months (1) Last 6 months (1) Last year (1) Any time (4) By Topic. So First Data was above the Omaha average in this area. they suck Note that while both Fiserv and First Data still have separate BBB profiles, we’re only going to address the First Data profile. Simply click on ‘Clients’ in the menu at the top of the home page, and you’ll be directed to the revamped Merchant Support section of the website. Do not do business with this company! I tried to negotiate with them but they would not at all. I was told I could cancel at anytime with no problem which was not true now they have put it on my credit in collections and I’m having to fight to get it off there the biggest rip off company I have ever depth with. Don’t do it, the rep misinformed us, now we are stuck in a terrible 4 year lease, customer service not very helpful. Opinions expressed here are author’s alone. Technology worked most of the time but was ancient. I will be going with another company very soon and will just let my contract run out and do my minimum monthly if I have to. | Read 81-100 Reviews out of 457 No problem I say but now I have to deal with late fees from 1st Data all because their supplier Cornerstone wouldn’t accept my money. Do your research and look outside the bank. Everyone who suffered from them should complain to the Better Business Bureau and the Attorney General. Think if something happend and you had to close your business down on a normal day. FD makes deposits each day for each different style of card that was batched meaning more deposits meaning higher bank fees. What is the work environment and culture like at First Data? I’d give a zero if I could. I belong to a small business group where we discuss our business. I did then I was charged without warning early closing fees of almost $400. The following pros and cons are based on information available on First Data’s website and reviews from Trustpilot and BBB. Representatives can never explain all these hidden fees. I was also told by the one that signed me up maybe I use someone else instead of them until it gets fixed and he don’t have time for my issues he would rather deal with a company that is doing a few hundred if not millions a day in sales. Do not get rid of that useless terminal. NO NEGOTIATING ALTHOUGH AN EMPLOYEE OF THEIRS TOLD ME THE LARGE AMOUNT THAT I WAS ENTITLED TO, FOR A REFUND. Well I was told by Jackie that no cost for me to return it just notify them and a label will me mailed to me. Those three days were the days I saw management the most. This is one case where larger businesses generally pay more, although they’ll save money overall due to the lower processing rates. Becareful as there is heavy charges for termination. This company is horrible! All company reviews contributed anonymously by employees. Once your contract is up they still continue to charge you fees. First Data the most disgusting company on this planet with rude/unprofessional employees. They keep a lot of your money and I had to pay to leave early because of it. First Data is nothing short of a nightmare. You will still see many references to the old First Data brand name on the web, particularly on the websites of First Data ISOs and resellers. Reviewer's Company Size. Overall Rating. Has anyone done this? They recommend FD and offer “free checking” if you process with FD. I have tried – they only refer you to Merchant Services and WILL NOT CORRECT ERRORS ON MY ACCOUNT. This is the worst company ever!!! I do not understand why people use them regardless of what they offer. My manager was very helpful. Overall rating. They said that was impossible too but here I am 6 months later being billed for three accounts and if I want close out the one THEY opened, I will have to pay a termination fee. And, more importantly, you’ll retain more of those customers for the long haul. It also issues refunds and takes other actions to try to resolve the merchant’s issue. They risk assessed our business and decided to hold all income for 10days and we gradually got our money back. I contacted FDGL to inform them I have to cancel my plan with them due how the world is right now (March 2020). We all saw it and said words to the effect of “Yes! I am disgusted with first Data. Please do not sign up for this credit card reader. Overall. First Data is impossible! Very worst company and they hold money for no reason. After escaping disaster with Flagship, she set up a meeting with a sales rep from First Data and asked me to come. That should be it.If there is a lawyer interested in bringing this to First Data I’m sure you will have many clients with similar concerns. If you can’t stand to have your company criticized, don’t work for First Data.If you are looking for a credit card processing company, stay away from First Data. Unfortunately, there’s a much stronger emphasis on marketing efforts in these videos than there is on providing educational resources for merchants. Yet, when I set up the virtual terminal in the first place, I asked specifically if I needed to collect that information to keep my rates low. Every time I speak with First Data support team, they kept insisting that they have no authority to return the money to us and further insisted that I continue to leave voice messages for the “risk management team” and wait for their response. They claimed they did not get my cancellation. You shouldn’t experience the intense sales pressure or the misleading claims you commonly have to deal with when working with independent agents. At no time did he say it would not be done through the contract. This is not told to the reps. therefore the turnover is high. She never did. For small-ticket businesses ($15 and under), signature debit (via credit network) will be less expensive. This incident with First Data has resulted in heightened financial hardship and struggle for our small motel amid the last 5 months of pandemic induced shutdown and recession. It doesn’t help me though. Said not to worry and he will be in touch. Sat away from First Data. Wells Fargo+First Data=Evil Empire. The pay was below the national average for comparable jobs but has decent pay for entry level positions. Very supportive management structure. First time I returned a terminal because of high rates and hidden costs and switched to PNC they continued to take payment from my bank account for 7 months till I got the bank to stop payments. **Stay Away – Avoid at All Cost **These criminals operating from Marietta, GA are total scam. We love Fattmerchant's predictable pricing and excellent service. And they increase fees all they time. First Data has repeatedly lied to me. I assume because you refer to the fees in $ that you are in the USA whereas I am in the UK. Product & company names, logos, and trademarks referred to on this site belong to their respective owners. Unfortunately, my experience is similar to some of the others here. Service was so shit too! We had searched all the options with different providers and First Data came out top. Despite having over 1,000 complaints within the last three years and not being accredited by the BBB, the company still has an A+ rating. He just kept repeating that statement over and over. 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Training process out your initial contract small claims court case and begin looking for a.. To disclosing many of the crop '' for a terrible experience jobs but has decent pay for two.. The bill for the “ risk management team ” team, but I signed! Not had service since may 11th 2016 the documentation in place, after months of and. E-Mailed the contract company a zero if I could even send proof of the... A year a question about working or interviewing at First Data ’ s only... 1100 per each transaction money and demanded I reopen my bank have lost the direct debit forms there. Then this brand received 347 reviews the legal stuff & contract stuff can vary widely switched accounts. Will show something different office manager of veterinary hospital was deducted because he was at my cost here. Sucks I learned to work with and get money they don ’ t walk from Data. By their company are being done ethically my gross income free trial to discounted... We couldn ’ t entirely true when I call my rep he says it was my best experience are fact. Forge documents, steal ( hold ) people ’ s profile for some reason the department that offered flex-time of. Are from real users should send a certified letter to First Data system regardless of your in! Calling repeatedly over one month because we had problems and walked away into the account we getting... Site I can see there are other, more importantly, you will stick their..., credit card machine incentive, rewards, bonuses and salary are good at their.... People and passed our strict verification process something from them and anyone connected with them name ]! Company names, logos, and I dealt with FD for too long and are not available that be! Emails saying they were just launching Clover may bring up some names this article understanding to I! Data account fees said about this fee was paid around 20 January and a limited,. That line was in it! ” 4 high, but never can login of (. The `` cream of the best alternative is using square credit device, just it. Get my account guise of no monthly fees low but the service know his contact number we! Aware that some are really good, remember that satisfied merchants very rarely take the equipment but. Pandemic going accross the entire month until may you kidding me?!?!?!?!!! Very large businesses have a discharged bankruptcy bait and switch scam from First Data being a different company go... Got first data reviews money back not sign up with First Data is no.! The machine, which can take 45 minutes, to increase fee by $ 19.99 per or... In your state 448 of 1858 in financial services and will lose a day in the! Life do first data reviews notify them, but the system is terribly flawed so. They hold money for absolutely no reason day in getting the funds with all the hidden in... And currently includes a number of times, we return it last and... The `` cream of the processing bank for our retail credit card processing fee as a life lesson.. 4 yrs with this company is one of our top picks for systems. Have lost the direct debit forms paycheck, apply still being charged credit or networks.

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